FAQ

All of our treats are made in small batches to preserve freshness for your pup. Small batches mean we can carefully craft every treat, check every order and never compromise on what goes into our products. Our current processing time is 3-5 days for shipment. We ship from Monday-Friday with Australia Post.

Standard shipping is 3-6 business days.
Express post is 1-4 business days.

We ship our products to the following countries:

• Australia
• Canada
• New Zealand
• United States of America
• Singapore
• United Kingdom

It is possible to ship to countries outside of these regions, we recommend reaching out to us via instagram or email so we can confirm if we can ship our products over to your country.

Yes! We can absolutely do custom cookie orders. We can customise treats for any occasion. To accurately meet your customisation needs, we recommend reaching out to us via email or instagram so we can assist in bringing your idea to life.

If you've got a question about your order, we're only a message away. Whether it's tracking your parcel, updating your order, or asking about a product, we'd love to help. Get in touch via our contact page, email us at hello@longdogspawtisserie.com, or reach out to us on instagram, and we'll get back to you as quickly as possible.

That's why we recommend checking the ingredients listed on each product page to make sure they're the right fit for your furry friend.

At Long Dogs Pawtisserie, all of our treats are handcrafted using quality human-grade ingredients, and our cookies are naturally coloured with wholesome superfoods—never artificial colours. If you're ever unsure which treats are best for your pup, we're always happy to help. Just get in touch, and we'll point you in the right direction! 🐾

We make every effort to accurately represent the colours of our products in our photos. However, please note that colours may vary slightly due to different display settings and lighting conditions.

Due to the naturally coloured nature of our cookies, colours may vary or fade over time. We recommend storing cookies away from sunlight to assist in retaining their colour.

Due to the handcrafted nature of our treats, we are unable to offer returns on our products.

We're so sorry to hear that! While we take great care in packaging every order, sometimes parcels can have a rough journey.

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged items and packaging. We'll review everything as quickly as possible and work with you to find the best solution.

We currently do not offer Cash on Delivery (COD) as a payment option. However, we provide a secure and convenient online payment system that includes various payment methods, such as credit/debit cards, PayPal, and other digital payment options, ensuring a seamless shopping experience for our valued customers. Our priority is to offer efficient and reliable services, and we continuously strive to enhance your satisfaction with every aspect of your shopping journey.

Absolutely! We proudly offer Afterpay as a payment option for customers in California and various other regions. With Afterpay, you can shop now and pay for your purchase in four interest-free installments, making your shopping experience even more convenient and flexible. Simply select Afterpay at checkout, and you'll be able to enjoy your desired products while spreading the payments over time.